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NATIONAL CERTIFICATE | WHOLESALE AND RETAIL OPERATIONS | NQF LEVEL 2 | SAQA ID 58206

Targeted Audience

  • Wholesale and Retail Operators.
  • Wholesale and Retail Administrator.
  • Merchandising.
  • Stock control.
  • Wholesale and Retail customer service.
  • Wholesale and Retail help desk operations

The qualifying learner will be equipped to excel in the wholesale and retail operations environment and will have experience in working in teams, will have learnt how to use technology, how to communicate effectively, how to solve problems and how to utilise related systems in his/her field of work.

 

Programme Outcomes

At the end of this qualification learners will:

  • Understand the Wholesale and Retail sector;
  • Provide customers with a high level of service in Wholesale and Retail environment; and
  • Operate effectively and efficiently in their area of specialisation.

 

| Cost | R 18 000 per learner (Contact our offices for specials and group discounts)
| Duration | 12 months.
| Delivery Method | 6 four day contact sessions which are intensive with activities, group projects, assignments and presentations at the beginning of each contact session. Assessment - Learners will be assessed by Wholesale and Retail SETA’s accredited assessors and moderators.

 

CONTACT DETAILS

Physical Address
13 Adonis Street,
SterPark, Polokwane,
0699

Postal Address
P O Box 886, Thornhill,
Polokwane, 0882

Contact
Phone: +27 15 296 4695
Cell: +27 82 886 6155
Fax: 086 571 4229
E-Mail: info@rmkindustries.co.za

 

RMK ACCREDITED PROGRAMS:

  • Certified Professional Entrepreneurship
  • New Venture Creation
  • Wholesale and Distribution Operations;
  • Youth Development
  • Occupationally Directed Education Training and Development Practices
  • Project Management
  • End User Computing and
  • Sage Pastel Partner and Evolution Training

Course Overview

NATIONAL CERTIFICATE | WHOLESALE AND RETAIL OPERATIONS | NQF LEVEL 2 | SAQA QUALIFICATION ID. 58206

Purpose
The qualifying learner will be equipped to excel in the wholesale and retail operations environment and will have experience in working in teams, will have learnt how to use technology, how to communicate effectively, how to solve problems and how to utilise related systems in his/her field of work. After successful completion of this qualifications learners will be able to:

  • Understand the sector in which they work.
  • Provide customers with a high level of service.
  • Operate effectively and efficiently in their area of specialisation.

With this certificate learners will gain skills, such as the following:

  • How to increase efficiency in the supply chain
  • Organisational and promotional strategy
  • Moving, packing and maintaining stock in a distribution warehouse
  • Marking and maintaining merchandising displays and layout
  • Maintaining safety and housekeeping standards and
  • Picking stock in a distribution warehouse
  • Processing payment at a Point of Sale (POS) and
  • Call centre operations within a commercial environment
  • Verbal and written communications and • Mathematical principles and situations
Entrance requirements:
Achievement of outcomes in Communication and Mathematical Literacy standards at NQF Level 3. We are currently running this program as Recognition of Prior Learning (RPL) for all trainers/ facilitators who are have not received this formal recognition
Accreditation Certification Body:  Wholesale and Retail SETA
Duration | 12 months. | Delivery Method | 6 three day contact sessions which are intensive with activities, group projects, assignments and presentations at the beginning of each contact session. | Assessment | Submission of a portfolio of evidence | Learners will be Assessed by Wholesale and Retail SETA’s accredited assessors and moderators

 

AVAILABLE MODULES

Module 1. Wholesale and Retail business environment

  • Operational requirements in the area of specialisation are identified, explained and executed
  • according to operational requirements.
  • Written and oral communication in the sector is correctly understood interpreted and applied.
  • Oral and written communication is carried out so that the communication is understood by the relevant parties.
  • Administration is completed and maintained according to requirements.
  • Business calculations are understood and applied according to requirements.

Module 4. SME Retail Environment

  • Business finances are managed and maintained to meet operational requirements.
  • Point of sale transactions are executed according to operational requirements.
  • Merchandising and Stock are marked, displayed and maintained according tol requirements.
  • Stock is handled according to operational requirements.

Module 2.  Customer Service

  • Customer interaction is performed to ensure good customer relations and service.
  • Communication skills are used effectively when interacting with customers

Module 3.  Operational Chain Store

  • A safe and secure operational environment is maintained according to operational requirements.
  • Transactions and payments at point of sale are executed Merchandising and
  • Stock are marked, displayed and maintained and Stock is handled to requirements.

Module 5.  Operational role of merchandiser

  • Orders for clients are recommended according to operational processes and procedures.
  • Stock for return is handled according to operational requirements.
  • Stock is merchandised according to the requirements of all parties concerned.
  • Stock is handled according to operational requirements.

Module 7. Help Desk

  • In-bound Help Desk calls are handled according to operational requirements.
  • Out-bound Help Desk calls are handled according to operational requirements.
  • Data is maintained on a computerised system according to operational requirements.
  • Customer complaints and queries are handled and resolved in an effective and professional manner.

Module 6. Operational Wholesale

  • Operational requirements in a Wholesale environment are identified and explained as they apply to a particular function(s).
  • A safe and secure operational environment is maintained according to wholesale operational requirements.
  • Orders are taken, recorded and executed according to wholesale operational requirements.
  • Stock is handled according to wholesale operational requirements.
  • Stock is picked and dispatched as per wholesale operational requirements.

 

RMK Industries is accredited with the following institutions: